How do I get support

Feel free to reach out to our Support Team through the following channels:

Chat: Navigate to our website, and you'll find an online chat button on every page. During office hours, you can click the button to connect with a Support Agent. The chat feature is designed for convenience, allowing Agents to see your location on the site and access your account details to efficiently address any issues. Even if our Agents are offline, you can use chat to leave a message, and they will promptly respond when available.

Email: You can also contact us via email at support@jlcpcb.com

Our Support Agents are available to assist you during the following hours(GMT+8):

Monday-Friday: 24 hours

Saturday: 9 am - 6 pm