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Uploaded file seems to be not processed correctly

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Uploaded file seems to be not processed correctly

55*******8A

2023-02-17 16:34 PM

Dear all,


I have uploaded a Gerber-File. The website tells me that the upload was sucessful.

Yet, I am asked to enter the dimensions of the PCB, which should normally been taken from the file if it was processed correctly, right?


Now I am afraid to order because I am not sure if my PCB will really be produced correctly.


Can you help?


Best regards

JLCPCB

2023-03-09 11:43 AM

The website sometimes cannot read the dimensions due to different reasons, for example, the outline is not clear, or absent.

If the file is correct, which is also possible, please just fill in the dimension manually. Our review people or engineer will check if all good after you submit orders.

What's more, please choose option of "confirm production file" to get the chance of checking engineer making production file before put into production.