Help Center - JLC3DP Support
Hello, How can we help？
Online Chat
Get a fast reply to your questions.
Mon-Fri: 24 hours Sat: 9:00 am - 6:00 pm, GMT+8
Contact Support
Write to our support at any time.
Mon-Fri: 24 hours Sat: 9:00 am - 6:00 pm, GMT+8
Q & A
Find answers, ask questions.
Quality Complaint
Complaint about product quality
Service Compliant
Complaint about customer support
Quick Links
Browse common questions
Get Started
How to Get a JLC3DP Account
How do I get support
How to Reach My JLC3DP ID Account
Show All >Ordering
How to combine orders for JLC3DP and JLCPCB products
How to place a 3D printing order
How to add a new order to an existing order
Show All >Payment & Invoice
Payment Methods Accepted by JLC3DP
How to Get the Invoice
JLC3DP Balance Activation and Top-Up Guide
Show All >3D Printing Materials
PA12-CF Plastic
ABS Plastic
JLC Temp Resin
Show All >3D Printing Tutorials
How to design an external transparent wrapping model
What are the differences between resin 3D prints with and without surface treatment?
3D Printing Design Guideline
Show All >3D Printing Basic Knowledge
What is Selective Laser Melting（SLM ）3D Printing
What is Stereolithography（SLA）3D Printing
What is Metal 3D Printing？
Show All >Shipping & Logistics
U.S. Tariff Policy FAQ
Factory Pickup Service
Tracking Your Shipment
Show All >Partnership & Activities
How to Get Coupons by Sharing 3D Models on JLC3DP
Coupon Terms and Conditions
JLC3DP API
Show All >Privacy&Policies
Refund Policy for JLC3DP
Intellectual Property Policy
How to Submit a 3D Printing Quality Complaint
Welcome back, may I help you?